Privacy Policy

At Usanetwrk, we collect information that you provide directly to us when using our crisis intervention and social work platform. This helps us deliver personalized career development services and maintain the security of our community.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and pages visited. This technical information helps us understand how our platform is being used and identify areas for improvement.

Your information serves several important purposes in helping us provide excellent career development services in the crisis intervention and social work field:

• Service Delivery: We use your information to provide personalized learning programs, match you with relevant opportunities, and track your professional development progress.
• Communication: We'll send you updates about new courses, events, and important announcements related to your career development journey.
• Platform Improvement: Usage data helps us understand what's working well and what needs enhancement in our programs and services.
• Security and Safety: We monitor for suspicious activity and ensure our platform remains safe for all users in our professional community.
• Compliance: We maintain records as required by professional standards and regulations in the social work and crisis intervention fields.

We take great care in how we share your information. Generally, we keep your data private, but there are specific situations where sharing may occur:

• Service Providers: We work with trusted third-party services for email delivery, payment processing, and platform hosting. These partners are bound by strict confidentiality agreements.
• Professional Networks: With your explicit consent, we may share certain professional information with educational institutions or certification bodies relevant to your career development.
• Legal Requirements: We may disclose information when required by law, court order, or to protect the safety of our users and the public.
• Business Transfers: In the unlikely event of a merger or acquisition, user information may be transferred, but privacy protections would continue under the same terms.

We maintain detailed records of any information sharing and regularly audit our partners to ensure they meet our privacy standards. You can request information about how your data has been shared by contacting our privacy team.

You have significant control over your personal information and how it's used. Here are the rights available to you:

• Access: Request a copy of all personal information we hold about you, including how it's been used and shared.
• Correction: Update or correct any inaccurate information in your profile at any time through your account settings.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements for professional records.
• Portability: Download your data in a structured format to transfer to another service if desired.
• Restriction: Limit how we process your information while maintaining your account access.
• Objection: Opt out of certain types of data processing, such as marketing communications or analytics.

To exercise any of these rights, simply email us at info@usanetwrk.wiki with your specific request. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

Protecting your information is a top priority. We've implemented comprehensive security measures to safeguard your data:

• Encryption: All data transmission uses industry-standard SSL encryption, and sensitive data is encrypted at rest using advanced encryption protocols.
• Access Controls: Only authorized personnel have access to user data, and all access is logged and monitored.
• Regular Audits: We conduct quarterly security assessments and work with external security firms to identify and address potential vulnerabilities.
• Data Minimization: We collect only the information necessary to provide our services and regularly purge outdated or unnecessary data.
• Incident Response: We maintain a detailed incident response plan and will notify affected users within 72 hours of any data breach.

Our servers are hosted in secure, SOC 2 certified data centers with 24/7 monitoring, redundant systems, and regular backup procedures. We also maintain cyber insurance and work with leading security vendors to stay ahead of emerging threats.

We retain your information only as long as necessary to provide our services and meet our legal obligations:

• Active Accounts: While your account remains active, we maintain your profile and learning history to provide personalized services.
• Inactive Accounts: If you don't log in for 24 months, we'll send reminder emails and may deactivate your account after 36 months of inactivity.
• Professional Records: Some training and certification records may be retained longer to meet professional standards and regulatory requirements.
• Financial Data: Payment and billing records are kept for seven years as required by tax and accounting regulations.
• Legal Holds: Information subject to legal proceedings or investigations is retained until the matter is resolved.

When we delete your data, it's removed from our active systems within 30 days. Backup systems are purged within 90 days, though some information may persist in system logs for security purposes. You can request expedited deletion by contacting our support team.

Usanetwrk primarily operates within the United States, but our services may involve international data transfers in certain circumstances:

• Cloud Services: Our cloud infrastructure providers may store data in multiple geographic regions for redundancy and performance optimization.
• Global Partnerships: We occasionally collaborate with international organizations for specialized training programs or research initiatives.
• User Travel: If you access our platform while traveling internationally, your data may be processed in different countries.

All international transfers comply with applicable privacy laws and include appropriate safeguards such as standard contractual clauses and adequacy decisions. We ensure that international partners maintain privacy protections equivalent to those described in this policy.

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality, including login sessions and security features.
• Performance Cookies: Help us understand how users interact with our platform to identify improvements and optimize performance.
• Personalization Cookies: Remember your preferences and settings to provide a customized experience.
• Analytics Cookies: Provide insights into user behavior and platform usage patterns while maintaining user anonymity.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. We also provide cookie preference controls in your account settings where you can opt out of non-essential tracking.

Usanetwrk is designed for professional adults working in or preparing for careers in crisis intervention and social work. Our services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at info@usanetwrk.wiki so we can address the situation promptly.

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Here's how we handle policy updates:

• Notification: We'll notify you of significant changes via email and through prominent notices on our platform.
• Advance Notice: Major changes will be announced at least 30 days before they take effect, giving you time to review and respond.
• Version History: We maintain a record of policy changes and their effective dates for transparency.
• Continued Use: Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information. The most current version will always be available on our website with the effective date clearly marked.